Refund & Return Policy

1. 30-Day Return Window

At Get Hammocks, we want you to experience complete relaxation and total peace of mind with your purchase. We offer a comprehensive 30-day return policy. You have 30 calendar days from the date your order is marked as delivered to initiate a return or exchange for any standard product.

To be eligible for a full refund, your hammock, stand, or accessory must meet the following criteria:

• The item must be in clean, unused, unwashed condition.
• All original packaging, suspension ropes, carabiners, storage pouches, and tags must be included.
• Proof of purchase (order number or email confirmation) is required.

2. How to Initiate a Return

Initiating a return is simple and straightforward. Please follow these three steps:

3. Refund Processing and Timeline

Once your returned item arrives at our inspection warehouse, our quality control specialists will inspect the product within 2 to 4 business days. Upon approval:

• Your refund will be automatically credited back to your original payment method (Credit Card, Debit, or Digital Wallet).
• Most financial institutions process refunds within 5 to 10 business days after approval.
• You will receive an automated confirmation email once the refund transaction is completed.

Please note that initial outbound shipping fees (if any) are non-refundable unless the return is due to an error on our part or a defective product.

4. Damaged, Defective, or Incorrect Items

Every Get Hammocks item is rigorously inspected before dispatch. However, if your order arrives damaged during transit, has a manufacturing flaw, or you received the incorrect model:

• Notify our team within 7 days of delivery.
• Provide clear photographs highlighting the defect or damaged packaging.
• We will immediately arrange a prepaid replacement or issue a 100% full refund including all shipping costs at zero expense to you.

5. Non-Returnable Items

For health, safety, and inventory integrity, the following items cannot be returned or refunded:

• Custom-crafted or personalized hammock weaves and bespoke color patterns.
• Items showing clear signs of prolonged outdoor weather exposure, pet damage, or improper installation.
• Gift cards and clearance promotion items marked as final sale.

6. Exchanges & Warranty Coverage

If you prefer to exchange your hammock for a different size, weight capacity, or color, the fastest route is to request a return for refund and place a new order for your desired item via our Hammock Catalog. For detailed information regarding shipping times and options, please visit our Delivery and Payment page.

All Get Hammocks products are covered by our standard 1-year craft warranty against material defects under normal recreational use.