01 Information We Collect
At Get Hammocks, we prioritize transparent and respectful data handling practices. When you visit our website, browse our outdoor relaxation collections, or complete a purchase, we collect necessary information to fulfill your requests safely and efficiently.
Categories of Collected Data
- Personal Identifiers: Name, shipping address, billing address, phone number, and email address provided during checkout or inquiries.
- Transactional Data: Items purchased, order value, delivery preferences, order status, and return history.
- Technical & Usage Data: Internet protocol (IP) address, browser type, operating system, device characteristics, pages viewed, time spent on pages, and referral sources.
- Customer Service Records: Correspondence and inquiries submitted regarding product specifications, delivery tracking, or warranties.
02 How We Use Your Information
We strictly use the information we collect for lawful business purposes, including:
- Processing and fulfilling hammock orders, arranging shipping across Canada, and providing tracking updates.
- Managing payments and protecting against fraudulent transactions or unauthorized account activity.
- Communicating with you regarding order confirmations, updates to our service terms, and product safety notices.
- Enhancing our website navigation, cart functionality, and overall outdoor shopping experience based on aggregate analytics.
- Complying with applicable legal, accounting, and regulatory obligations under Canadian federal and provincial legislation.
03 Payment Security & Data Protection
Protecting your privacy and sensitive financial details is paramount to our operation:
End-to-End Encryption
All data transmissions between your browser and our store utilize modern Transport Layer Security (TLS/SSL) encryption protocols.
PCI-DSS Payment Processing
We never store full credit card details on our local servers. All payment processing is managed by certified PCI-DSS compliant gateways.
We enforce physical, electronic, and procedural safeguards to ensure your personal records remain protected against unauthorized access, alteration, or disclosure.
05 Third-Party Service Providers
Get Hammocks does not sell, rent, or trade your personal information to third-party data brokers. We share limited personal data only with trusted operational partners under strict confidentiality agreements:
- Logistics & Freight Carriers: Providing shipping addresses and phone contacts to Canadian national courier services for timely hammock delivery.
- Payment Processors: Verifying card validity and processing transactions via secure payment infrastructures.
- Infrastructure & Hosting: Reliable cloud hosting partners ensuring website uptime, database integrity, and system backups.
06 Your Canadian Privacy Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you possess distinct rights regarding your data:
- Access & Verification: You have the right to request a summary of the personal information we hold about you.
- Correction: You may request the prompt updating or correction of inaccurate personal details.
- Consent Withdrawal: You may withdraw your consent for non-essential data processing at any time, subject to legal and contractual limitations.
- Account Deletion: You may request the permanent deletion of your stored records, excluding data required for tax and transaction verification laws.
07 Policy Updates & Contact Details
We may periodically update this Privacy Policy to reflect modifications in our retail operations or regulatory compliance standards. The updated date at the top of this document indicates the effective revision.
Privacy Officer Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection measures, please review our store policies or reach out to our team: